25 FAQ's To Answer On Your E-commerce Site
When building an E-commerce website for your products it is important that you leave little room for customer confusion. The last thing you want is to lose a sale because something about the buying process wasn’t clear to your customer. We have compiled a list of 25 questions that you should answer throughout your site, on an FAQ page, on the product page, or on the final checkout page so that you can minimize any obstacles for your potential customer.
How do I place an order?
What payment methods do you accept?
Is my payment information secure on your website?
Do you offer international shipping?
What are your shipping rates and delivery times?
Can I track my order?
What is your return policy?
How do I initiate a return or exchange?
Do you offer a warranty on your products?
Can I cancel my order after it's been placed?
Are there any additional taxes or fees on my purchase?
What should I do if my order arrives damaged or defective?
How can I contact your customer support?
Do you have a physical store location?
Can I change the shipping address after placing my order?
What is your privacy policy regarding customer data?
Do you offer gift wrapping or packaging options?
Can I sign up for product alerts or notifications?
Are there any discounts or promotions currently available?
What is your sizing guide for clothing and apparel?
How can I unsubscribe from your newsletter or promotional emails?
Do you offer bulk or wholesale pricing?
What is your process for backorders or out-of-stock items?
Can I return a personalized or custom-made item?
Do you have a loyalty rewards program for frequent customers?
By answering the most asked questions on your website you are not only making the buying process easier for your customer, you are also reducing the amount of hours spent in a customer service role which allows you more time to focus on other aspects of your business.
